Known challenges with SuperID

We currently see some challenges where users are unable to sign in after migrating the tenant to SuperID.

Multiple usernames

Problem:

A user might have multiple email addresses on their person record. Only 1 of these will become the new SuperID username. Sometimes migration picks the wrong email address.

Solution:

Issues related to multiple associate records pointing to the new/old username apply (see next scenario).

Users with multiple associate records in the same tenant

Problem:

A person might have multiple associate records in the customer database. We observe that often only 1 of these has a valid license.

Solution:

Must be resolved manually by R&D services or Operations.

With SuperID, it is not permitted to create multiple users with identical usernames in the Admin client. Renaming a username also held by another user will create a new SuperID user.