Primary tenant

Let’s look at what happens to user accounts in a multi-tenant scenario.

In a multi-tenant scenario, 1 of the tenants is designated as the primary tenant. The primary tenant is commonly the 1st or oldest tenant.

⚠️ Warning
Changing a person’s username in the primary tenant will change the SuperID username!

Before SuperID

If a person has access to multiple tenants:

  • The person has multiple standard SuperOffice user accounts.

  • If, and only if, the person has chosen the exact same username and password for different tenants, the person will be asked to select a tenant when signing in. Otherwise, they are silently redirected.

With SuperID

If a person has access to multiple tenants:

  • One superID account is linked to multiple tenants (associate records).

  • The person is always asked to select a tenant when signing in.