Troubleshooting WebTools
By understanding how SuperOffice WebTools works, it is easier to troubleshoot issues and to have a common ground when reporting and discussing wishes and issues.
I’m running single sign-on, but the credential window pops up many times
Using single sign-on delegates the authentication to your domain controller (or the component that acts as the authentication server). Authentication will fail if the password on the local machine is different than the password stored centrally (hint: NTLM password hashes). It will also fail if the account has been locked.
The document dialog opens instead of WebTools when I select document in archive
This is often caused by WebTools not being properly configured. Note that earlier versions of 8.0 had stability issues. The web page WebToolsDiagnostics.aspx can give indicators on which clients are registered with the logged-in user.
Which types of debugging utilities are available for WebTools diagnostics?
WebToolsDiagnostics.aspx is, as the name suggests, a tool to give hints on the current connectivity state between SuperOffice WebTools and the browser. Information such as the version and the machine name of WebTools are displayed along with which signals clients are connected.
The registry key LogFile enables logging of the main actions.
Alarms are not working as expected
If alarms are not showing or are showing at the wrong time, check the WebTools preferences.
If the option Show alarm for all appointments n minutes before is enabled in WebTools, this setting overrides the alarm setting in SuperOffice CRM.
To change this:
- Right-click the WebTools icon in the system tray.
- Select Preferences.
- Adjust or disable the Show alarm for all appointments setting.