What’s new in SuperOffice 10.3

Summary of highlights

SuperOffice 10 – a new version of SuperOffice CRM – is now ready to offer you brand new & improved features that are designed to help you turn relationships into revenue.

Adding flexibility are keywords for this first release of SuperOffice 10: To start, this version brings a new price and packaging model that increases the flexibility where customers can choose the products that fit their business best. The new model includes new product names, several editions of our solutions, and introduces new add-on products.

Furthermore, SuperOffice 10 launches the advanced dashboards feature that expands your ability to customize the dashboard reports, including letting you create different reports for different user groups. In addition, the new Screen designer feature allows you to configure your main standard screens as well as design the layout of your More tabs. Additional highlights include the introduction of SuperOffice AI which embeds the power of AI into SuperOffice and will help you make better sense of data, automate work processes to save time, and reduce manual work.

With the new product packaging, new features, technological and feature improvements, and introducing new add-ons, SuperOffice 10 is a solution available today and created for tomorrow’s CRM needs.

After your upgrade to SuperOffice 10, there are some changes to note:

The sorting and placing of your user-defined fields will change and automatically presents themselves into two columns in the More tab of your solution.
If you want to revert to the layout used to be, we suggest that you document today's layout. The easiest way is to take a picture of the More tab.
If you are not happy with the auto-generated layout, you need the new Screen designer to adjust it, available as a feature in Development Tools.

Details of new features

Check out our Product release overview for more details in our Community.

SuperOffice CRM

10.3.13 (10.12.2024):
- No new released features or functions for general availability
10.3.12 (19.11.2024):
- User preferences - Search option (10.3.12) in Core CRM
- Project and sale - Add members (10.3.12) in Core CRM
- Tracked links - Open form with variables (10.3.12) in Marketing
10.3.11 (29.10.2024):
- Document dialog - Clean and intuitive (10.3.11) in Core CRM
- Selection - Task for print selection (10.3.11) in Core CRM
- System preference - Unsafe file types (10.3.11) in Service
10.3.10 (08.10.2024):
- Selection - Task for print labels (10.3.10) in Core CRM
- Mailing - Audit check on email mailing (10.3.10) in Marketing
- Mailing - Validation of preheader text in email mailing (10.3.10) in Marketing
10.3.9 (17.09.2024):
- Column calculations on section tabs and selections (10.3.9) in Core CRM
- Columns/fields - Base currency and currency options (10.3.9) in Core CRM
- Marketing Premium - Automate with flows including multiple mailings and other steps (10.3.9 - 01.10.2024) in Marketing
10.3.8 (27.08.2024):
- Request type - Reply/forwarding settings (10.3.8) in Service
- Requests - Get next in queue including own open requests (10.3.8) in Service
- CRMScript with Monaco editor (10.3.8) in Settings and maintenance
10.3.7 (11.06.2024):
- CRMScript - Trigger dialog with formatted text (10.3.7) in Settings and maintenance
10.3.6 (21.05.2024):
- Follow-up - New and improved Follow-up dialog (10.3.6) in Core CRM
- Request - Send comment to email recipients (10.3.6) in Service
10.3.5 (03.05.2024):
- Request types - Fine tuning of requests for different types (10.3.5) in Service
10.3.4 (09.04.2024):
- No new features or functions for general availability
10.3.3 (12.03.2024):
- Request - simplify attachment handling (10.3.3) in Service
10.3.2 (20.02.2024):
- Notifications - Show invitations I have declined (10.3.2) in Core CRM
- Dashboard - Request dashboard and tiles (10.3.2) in Core CRM
- Request types - for efficient support (10.3.2) in Core CRM and Service
- Requests - Add and customize request types (10.3.2) in Settings and maintenance
- Screen designer - Assign layouts to request types (10.3.2) in Settings and maintenance
10.3.1 (02.02.2024):
- Dashboard - Request tiles (10.3.1) in Core CRM and Service
- Lists - Web panel setting for reload on navigation (10.3.1) in Settings and maintenance
- System design - show extrafield in Request Properties sidebar (10.3.1) in Settings and maintenance and Service
- Right-click to take ownership of requests (10.3.1) in Service
- Show SAINT status monitor on Requests screen (10.3.1) in Service

Mobile CRM

Version 11.0.3 (23.10.2024)

Office integrations

Latest released versions:

WebTools for Windows 13.0 (06.03.2024)
Zapier 3.4 (21.12.2023)
SuperOffice for Outlook 5.0 (10.07.2024)
WebTools for Mac 13.0 (10.04.2024)
SharePoint Documents 3.2 (24.09.2023)
SuperOffice for Gmail 2.10 (11.03.2024)
Video Meetings 2.6 (20.06.2024)

Ongoing pilot programs

We use pilot programs to collect feedback, identify potential problems, and assess how well the features and functions meet our users’ needs and expectations. The feedback from the pilot phase is valuable for refining the features and functions in SuperOffice. It helps us address any issues or concerns before releasing them to all our users. For more details, see our overview of pilot programs.

SuperOffice Marketing Premium (released in 10.3.9 - 01.10.2024)
SuperOffice Service - Custom objects (available in 10.3.4 - 09.04.2024)
SuperOffice CRM - AI Lab (available in 10.3.2 - 20.02.2024)
SuperOffice CRM - New Follow-up (released in 10.3.6 - 21.05.2024)
SuperOffice Service - Request types for New Service Requests (released in 10.3.2 - 20.02.2024)
SuperOffice CRM - New Notifications (released in 10.2.8 - 19.09.2023)
SuperOffice Service - New Service Request (available on demand in 10.2.1 - 27.01.2023)

Other highlights

User guides

The user guide for SuperOffice version 10.3 at help.superoffice.com.
The user guide for SuperOffice for Outlook - it’s available in six languages.
See the user guide for SuperOffice Mobile CRM in Docs.

Developer portal

Tenant manager - separate pages to help manage and view customer (tenant) information, including authorizations and licenses, across different environments like development and production.

SuperOffice App Store

See all the new or updated apps

🛈 Tip

You have an Uninstall button in the App Store under the Installed Apps tab, so you can send a request to remove unused apps to clean up your SuperOffice solution.